Terms & Conditions

Return Policy

MettlerDirect.Com will not charge a restock fee for items returned to us within 7 days upon receipt of product.

Products returned to us after 7 days upon receipt will be subject to a 20% restocking fee. (Additional fees may apply).

Custom order products cannot and will not be accepted for return under any circumstance. All custom order sales are final.

MettlerDirect.Com cannot accept a return on any item after 15 days of the original purchase date. If MettlerDirect.Com shipped a product under a Free Shipping promotion we will deduct the actual cost of shipping to you, even though the item/s were originally shipped at our expense.

All sales outside the USA are considered final. MettlerDirect.Com will not accept returns or issue a credit on any products shipped outside the USA. Military and APO are exempt from this policy.

All items must be returned in the original undamaged box with all warranty cards and materials still in the original box.

A return good authorization (RGA) number must be obtained from customer service or a sales representative for any and all returns. Any product incorrectly returned to MettlerDirect.Com without an RGA number will not be accepted and will not be eligible for credit. Do to Federal regulations, some items may not be returned if used at any given time.

Defective Merchandise

In the unlikely event that one of our products is defective or inoperable during the product’s warranty term; MettlerDirect.Com will either fix the product or provide a replacement product at no additional charge. All warranties are negated if the product has been tampered with, customized, dropped, or misused by the customer.

Shipping

MettlerDirect.Com ships via the Federal Express Service, which delivers shipments anywhere in the United States usually within 2-5 days at low rates. For most machines and supplies, shipping is free. However, we do charge a mandatory insurance fee for most equipment products in the event they arrive damaged. The insurance fee is in the best interest of our customers to fully protect them from damages that are caused by the freight carrier.

For very small or heavy/bulk orders, a slight adjustment may be made to the shipping fees. Customers are notified of the adjustment prior to it being made.

Next Day Air and 2nd Day Air shipments are available at an additional charge. If this option is desired, you must contact us prior to purchasing any products. Orders received by 3:00 pm Pacific Time are usually shipped the same day.

We accept all international orders! We can ship your order via any carrier you desire using your own account or pre paid, but you must contact us prior or immediately after purchasing any products. Additional shipping fees may apply to all international orders based on the specific location and desired delivery time. Keep in mind that we are not responsible for delays resulting from local customs clearance procedures that can take up to 6-8 weeks.

MettlerDirect.Com strives to provide excellent service to you, our customers, while building a long-lasting relationship. To achieve these goals, we occasionally need information about you when you visit our site.

MettlerDirect.Com respects your right to privacy. When you visit our site, you may be providing information to us on two different levels about your visit:
Anonymous statistics collected as you browse the site and,
Personal information you knowingly give us.

Our Commitment to Your Privacy

MettlerDirect.Com would like to assure you that we do not:
Collect personal information from you unless you provide it to us.
Provide or sell the names and addresses of our customers [site users] to outside vendors.
MettlerDirect.Com does:
Safeguard customers’ information from unauthorized access.
Collect, maintain and use customer information as necessary to provide the most helpful and targeted products and services to meet customers’ needs (e.g. customer care or new products or services.)
Honor customers’ requests to remove their names from our e-mail solicitation lists. (Just contact us).
MettlerDirect.Com values your privacy, and we reinforce this belief throughout our organization. If you have any questions about our Privacy Policy, please do not hesitate to contact us today.

Terms and Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Physician Only Products

Some products may be for purchase by physicians only. Warranties and support for these products may only be available for licensed physicians. To check whether your product is to be purchased by a physician, please call customer service.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by United States and international copyright laws.

The compilation of all content on this site is the exclusive property of this site’s owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.